This English translation is provided for your reference only, and is not legally binding. Only a Korean version of this Policy is legally binding.
NHNLink (hereinafter referred to as "Company") greatly protects the personal information of users who use the services operated by the company.
In order to protect personal information, the company legally and safely processes personal information in compliance with related laws such as the Personal Information Protection Act, the Information and Communication Network Promotion and Information Protection Act.
We inform you of the overall matters from the collection, use, and destruction of personal information provided by users through the Personal Information Processing Policy
Personal information processing policies may be changed due to changes in related laws, etc. or changes in the company's operation policy.
If there is a change, we will notify you of the change through the company's website.
The Company collects the following personal information to provide various services to its users.
As the Company provides the service using PAYCO membership system, it receives the following personal information from PAYCO.
- PAYCO Member No., Email Address(ID), Mobile Phone Number
The Company may additionally collect the following information during service use.
PAYCO Member: Name, date of birth, E-Mail [Optional] Mobile phone number, [Delivery] Name, Mobile phone numbe, Address
The following information may be automatically created and collected during service use.
- IP Addresses, cookies, dates and times of logins, logs of service usage, logs of usage errors, device information when using mobile services (device model, mobile carrier information, hardware ID, Advertising ID, basic statistics about service usage), information on applications installed in the User's device (including time of installation and run time), payment records
- The Company collects the personal information using 'cookie’ or through logs, delivery request, reservation/paid service, event participation, counseling request (phone, email, bulletin board, etc.) or acquires from partnering company.
The Company uses the collected personal information for the following purposes:
Implementing the agreement on service provision, settling the payment for service, providing contents, purchase and payment, delivery of products and billing address, verification of identity during financial transaction, financial service and collection of payment
Personal identification for service use, identification, restricting abusive/unauthorized use of delinquent users, confirm intention of use, restricting number of uses, handling customer services, including complaints, delivering notifications and confirming the intention to unsubscribe.
However, if the user wants to reuse the service, he or she can reuse the service after logging in through the "Agreed to reuse ID" procedure.
In case the information needs to be stored according to regulations in related laws, The Company stores its members’ information for the period of time as defined in the related legislation.
Information that a user inserts when subscribing to a service is relocated to a separate database after the purpose of its use has been achieved. The information is stored for a time as specified by the internal principle for a reason of information protection (refer to “Retention and Use Term”) before being deleted.The personal information stated above is not used for other purposes, unless required by law.
The User may withdraw one’s consent to the collection, use and provision of his/her personal information at any time
The withdrawal of consent (Service withdrawal) shall take necessary measures such as destroying personal information by applying for withdrawal through the withdrawal menu of the service or contacting the person in charge of personal information protection.
However, if PAYCO member wishes to withdraw the membership, he/she must request for the withdrawal in PAYCO webpage.
The Company entrusts the following personal information to external specialized company for a seamless service operation.
The Company continuously manages and supervises the assignees to ensure their secure handling of personal information entrusted, and immediately upon expiration of such assignment, have the personal information retained by the assignees to be destroyed. (If separate retention period required by relevant laws, the Company stores the personal information safely to comply with such laws.)
Development and operation of services and systems, Consultation and support of customer, Kakao Notification Talk Shipping agency
(Subcontractor of NHN Corp)
User's and adequacy verification
Payment services such as credit card, cash payment, and settlement payment required for ticket purchase, Check your virtual account deposit.
NHN PAYCO Corp.
CJ korea express Corp.
On-site operation such as ticket office and consignment of personnel
Service development and technical support
NHN SOFT Corp.
Infrastructure and cloud support
Any change to such assignees or the contents entrusted shall be disclosed without delay in accordance with this Privacy Protection Policy.
The Company uses personal information within the scope notified in Collection/Use of Personal Information, and shall not use such information beyond the purpose of collection or provide it to any third parties without prior consent from customers.
To provide various information to the user's and to improve the service quality, The Company may provide or share its user's information with a third party only upon acquiring the prior consent from concerned user. In this case, The Company notifies to each user individually who will be provided or shared with the information, what is the information receiver’s main business, what are the items of personal information provided or shared, what is the purpose of provision or sharing before asking for a consent from the user. Even when the does not agree to sharing the information to a third party when signing up to the service or while using the service as a user, there will be no limitation to the service subscription or maintaining his/her service.
However, the said information can be shared/ provided with a third party without acquiring the prior consent from the Member when such sharing is based on the provision in law, requested by an investigative agency, through procedures and methods defined by law, for investigative purposes or when the information is provided to a partner company in a form that does not enable identification of a specific person for providing customized advertisement service.
Party shared with the information
Purpose of use
Period of use
Partner company that operates the product that the user purchases
Order/delivery information, name, date of birth, ID, mobile phone number, email address
Issuance of ticket on site, manage the history of reservation service and for ticket reservation
Until fulfilling the purpose of using personal information. However, if the information needs to be stored according to the provision set forth in related legislation or when prior consent has been acquired regarding the storage of information, the said information will be stored until relevant time.
The user can view and modify his/her registered personal information at any time and request for a subscription cancellation (withdrawal).
Click ‘Update Personal Information’ to view or modify personal information of the user; to withdraw his/her membership, the user must click “Cancel Service” (“Withdraw Consent”) and directly view, modify information and cancel his/her membership. Or the user may contact the chief privacy officer via written document, phone or email, and immediate measures will be enforced.
If a user requests for correction of his/her personal information, the user cannot use or access his/her information until the correction is completed. If a user’s incorrect personal information has already been provided to a third party, the corrections made will be notified immediately to the third party, so that necessary corrections are made.
The Company processes personal information that has been terminated or deleted at the user’s request according to the terms and conditions described in “Retention and Use Period of the Collected Personal Information”, and imposes necessary measures to prevent the information from being viewed or used for other purposes.
The user has the right to consent or refuse the cookie installation. The user can use the option setting in the web browser to either allow all cookies, check every time a cookie is saved, or refuse to save all cookies.
Ex. In order to refuse the cookies, you can use the option setting in the web browser to either allow all cookies, check every time a cookie is saved, or refuse to save all cookies.
How to set (for IE)
: ‘Tools > Internet Option > Privacy’ on top of web browser
However, if you decide not to save the cookies, you might not be able to login to the services or have difficulties using services since booking tickets would be unavailable.
The advertising business allows the usage of behavioral information for online customized advertising purposes
The following technical and administrative measures are being taken to ensure safety to prevent personal information from being lost, stolen, leaked, tampered with or corrupted in the handling of users' personal information.
- The password of the User email address (ID) is encrypted, stored and managed, and personal information can be checked and changed only by the person who knows the password.
- We are doing our best to prevent personal information from being leaked or corrupted by hacking or computer viruses. In case of personal information corruption, data is being backed up frequently, and the latest vaccine programs are used to prevent leakage or damage of personal information of users, and encryption communication is used to ensure safe transmission of personal information on the network.
We use the intrusion prevention system to control unauthorized access from outside, and we strive to have all possible technical devices for security in other systems.
The company appoints the team and person responsible for protecting the users’ personal information and handling personal information matters and takes care of users’ complaints as follows :
You may file all privacy-related complaints, which arise while using the services of The company, to the chief privacy officer or related department. The company will provide you with an immediate and sufficient response to your inquiry.
Contact the organizations below to file reports or seek consultation for other privacy infringements:
You may contact the Privacy Infringement Report Center, should you require consultation on personal information.